Supporting users through improved shared services
More than half a million civil servants rely on shared services to carry out everyday transactions like claiming expenses and checking their payslips. Nearly two thirds of them receive these services...
View ArticleGovernment Shared Services: one year on
Government Shared Services (GSS) has just had its first birthday and I've been here since its inception. What a year it has been. Almost half a million civil servants rely on Shared Services to carry...
View ArticleMAKE LISTENING A LIFE SKILL
As Black History Month comes to a close for another year, I have again been reminded of the importance of listening to each other. By taking time, we can learn so much about our colleagues, where they...
View ArticleConverging around consistency
In my experience one of the biggest, and yet most rewarding, challenges in life is bringing people together with different ideas from different perspectives and different fields of expertise to agree...
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